At pgph, your privacy matters as much as your gameplay. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a pgph player in the Philippines.
These cards highlight the key principles of the pgph Privacy Policy. They are a summary only — the full legal text below governs your relationship with pgph.
pgph collects only the data necessary to operate your account, verify your identity, process payments, and comply with PAGCOR regulatory requirements.
All data is encrypted in transit using 256-bit SSL and stored on secured servers. pgph applies strict access controls — only authorised personnel can access your personal information.
pgph does not sell your data. We share information only with payment processors, identity verification providers, and regulatory authorities as required by Philippine law.
As a pgph player, you have the right to access, correct, delete, and port your personal data. You may also object to certain types of processing at any time.
pgph uses cookies to keep you logged in, remember your preferences, and analyse platform performance. You can manage cookie preferences via your browser settings.
pgph will only send you promotional communications if you have opted in. You can unsubscribe from marketing emails at any time through your Account settings.
pgph is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
This Policy applies to all personal data collected through the pgph website at pgph.one, including all games, features, support channels, and promotional communications. It does not apply to third-party websites or services that may be linked from the Platform.
pgph operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the requirements of the National Privacy Commission (NPC) of the Philippines. We also adhere to the data governance standards required under the PAGCOR regulatory framework.
pgph acts as the data controller for all personal information collected through the Platform. As data controller, pgph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.
If you have any questions about how pgph processes your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
pgph collects personal data in the following categories:
pgph uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact details |
| Age verification (21+ requirement) | Date of birth, identity documents |
| Payment processing and fraud prevention | Financial data, transaction history, IP address |
| Regulatory compliance and AML reporting | Identity data, transaction data, gaming history |
| Customer support and dispute resolution | Communications data, account data |
| Responsible gaming monitoring | Gaming behaviour, session data, tool usage |
| Platform improvement and analytics | Technical data, behavioural data (anonymised where possible) |
| Marketing communications (opt-in only) | Contact details, communication preferences |
pgph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
6.1 pgph does not sell, rent, or trade your personal data to any third party for commercial purposes.
6.2 pgph may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.3 All third-party service providers engaged by pgph are contractually required to process your personal data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable Philippine data protection law.
7.1 Some of pgph's service providers may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection, pgph will implement appropriate safeguards, such as standard contractual clauses approved by the National Privacy Commission, to ensure your data remains protected.
7.2 pgph will not transfer your personal data internationally unless a lawful basis and appropriate safeguards are in place, consistent with the requirements of the Philippine Data Privacy Act.
8.1 pgph retains your personal data for as long as your Account is active and for a period thereafter as required by applicable law and regulatory obligations. The following indicative retention periods apply:
8.2 Upon expiry of the applicable retention period, pgph will securely delete or anonymise your personal data in accordance with its data disposal procedures.
9.1 pgph uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The following categories of cookies are used:
9.2 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pgph:
10.2 To exercise any of the above rights, please contact pgph's Data Protection Officer using the details in Section 15. pgph will respond to all verified requests within thirty (30) days, as required by the Data Privacy Act.
11.1 The pgph platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine gaming regulations. pgph does not knowingly collect personal data from individuals under the age of 21.
11.2 If pgph becomes aware that personal data has been collected from a person under 21 years of age, the relevant Account will be immediately suspended, the data will be deleted, and any associated funds will be handled in accordance with pgph's underage gaming procedures.
11.3 If you believe that a minor has registered on the pgph platform, please contact pgph support immediately.
12.1 pgph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including:
12.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pgph will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, as required by the Data Privacy Act.
12.3 While pgph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your pgph login credentials and for notifying pgph immediately of any suspected unauthorised access to your Account.
13.1 The pgph platform may contain links to third-party websites or services for informational purposes. pgph is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any third-party site you visit.
13.2 The inclusion of any third-party link on the pgph platform does not constitute an endorsement of that third party's privacy practices or data handling.
14.1 pgph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The revised Policy will be published on the Platform with an updated effective date.
14.2 Where changes are material, pgph will provide reasonable notice to registered players via the Platform or by email to your registered address. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.
14.3 We encourage you to review this Policy periodically to stay informed about how pgph protects your personal data.
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pgph, please contact our Data Protection Officer:
15.2 For general support enquiries, you may also contact the pgph support team at: support@pgph.one
15.3 If you are not satisfied with pgph's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Now that you know how pgph protects your privacy, enjoy the full pgph experience — live casino, slots, bingo, crash games, and more. For Filipino players aged 21 and above only.